Terms Of Service

These Terms of Services apply to all purchases made through the website of Nèlaïa. By accessing our website and placing an order, you agree to be bound by these terms.

Brand Name: Nèlaïa
Contact Email: info@nelaiastudio.com 

1. Applicability

These Terms of Service apply to all offers, orders, and agreements made via the Nèlaïa website. By placing an order, you confirm that you have read, understood, and agreed to these terms.

2. Product Information

We make every effort to display our products as accurately and clearly as possible. However:

  • Product descriptions, images, colors, and specifications are for informational purposes only

  • Minor variations may occur due to manufacturing processes or screen settings

  • Typographical errors, inaccuracies, or omissions may occur

Nèlaïa reserves the right to correct any errors without prior notice.

3. Orders & Payments

  • All orders are processed only after full payment has been successfully received

  • Available payment methods may vary depending on your country or region

  • Customers are responsible for ensuring that their selected payment method is valid and authorized

If payment is declined or reversed, the order may be cancelled automatically.

4. Order Processing & Delivery

  • Processing time: 1–3 business days

  • Estimated delivery time: 3–12 business days (depending on destination)

  • Orders are shipped directly from our international suppliers, primarily located in China

Delivery times are estimates and may be affected by customs procedures, carrier delays, or external factors beyond our control.

5. Returns & Cancellations

Please refer to our Return Policy for full details regarding returns, refunds, and eligibility conditions.

Order cancellations or changes must be requested within 24 hours of placing the order. After this period, cancellations cannot be guaranteed.

6. Liability

  • Nèlaïa is not liable for loss, damage, or theft of packages once tracking confirms delivery

  • Customers are responsible for providing a complete and accurate shipping address

  • Orders delivered to incorrect addresses due to customer error are not eligible for refunds or replacements

Our liability is limited to the value of the purchased product only.

7. Intellectual Property

All content on the Nèlaïa website, including but not limited to:

  • Text

  • Images

  • Logos

  • Graphics

  • Designs

is the intellectual property of Nèlaïa and may not be copied, reproduced, distributed, or used without prior written permission.

8. Complaints Procedure

If you have a complaint, please submit it in writing via email:

E-mail: info@nelaiastudio.com

We aim to respond to all complaints within 5 business days.

9. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the Netherlands. Any disputes shall be submitted to the competent courts of the Netherlands.