Shipping & Delivery Policy

Shipping & Delivery

At Nèlaïa, we aim to deliver your order as quickly, safely, and efficiently as possible. Below you will find all relevant information regarding our shipping and delivery process. By placing an order with us, you agree to the terms outlined in this policy.

Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and public holidays).

Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to follow your package throughout the delivery process.

Estimated Delivery Time

The average delivery time is 3 to 12 business days, depending on your location.

Please note:

  • Delivery times are estimates, not guarantees

  • Delays may occur during busy periods (such as holidays or sales)

  • Customs inspections or local carrier delays may affect delivery times

Nèlaïa is not responsible for delays caused by circumstances beyond our control.

Shipping Method & Origin

All orders are shipped directly from our international suppliers.

Because of this:

  • Your order may be subject to customs inspections

  • Import duties, taxes, or customs fees may apply depending on your country

  • These fees, if applicable, are the responsibility of the customer

By ordering from Nèlaïa, you acknowledge and accept that your package may be shipped from outside your country of residence.

Shipping Costs

Shipping costs are clearly displayed at checkout before payment is completed.

Shipping fees depend on:

  • Package weight

  • Delivery destination

  • Selected shipping method

We do not charge hidden or additional shipping fees after checkout.

Responsibility & Delivery Issues

Please review the following carefully:

  • Once tracking information confirms that a package has been delivered, responsibility transfers to the customer

  • Nèlaïa is not liable for lost or stolen packages marked as delivered

  • Customers are responsible for providing a complete and accurate shipping address

If an incorrect address is submitted:

  • Address changes must be requested within 24 hours after placing the order

  • Orders shipped to incorrect addresses due to customer error are not eligible for refunds or replacements

Contact Information

If you have any questions regarding shipping or delivery, please contact our customer support team:

E-mail: info@nelaiastudio.com 
Brand: Nèlaïa

We aim to respond to all inquiries within 24–48 business hours.