Payment Policy

At Nèlaïa, we offer secure and reliable payment methods to ensure a smooth checkout experience. All payments are processed digitally. Please note that available payment options may vary slightly depending on your device, browser, or country.

By placing an order on our website, you agree to the payment terms outlined below.

Accepted Payment Methods

We accept the following payment methods:

• Credit Cards (Visa, Mastercard, American Express)
• Apple Pay
• Google Pay
• Shop Pay

Available payment options will be displayed at checkout.

Payment Security

All payments are processed through secure, encrypted SSL connections.

  • Your payment details are never stored on our servers

  • Transactions are handled by trusted, PCI-compliant third-party payment providers

  • Nèlaïa does not have access to your full credit card or wallet information

Your privacy and payment security are our highest priority.

Payment Processing

  • Orders are only processed after payment has been successfully completed

  • If a payment is declined, fails, or is reversed, the order will not be processed

  • In such cases, the customer may be required to place a new order

Refunds

If you are entitled to a refund (for example, after an approved return in accordance with our Return Policy):

  • Refunds will be issued to the original payment method used at checkout

  • Refunds are processed within 14 days after the returned item has been received and approved

  • Processing times may vary depending on your bank, card issuer, or payment provider

Please note that original shipping costs are non-refundable, unless required by applicable law.

Contact Information

For any questions regarding payments or billing, please contact our support team:

Email: info@nelaiastudio.com 
Brand: Nèlaïa

We aim to respond within 24–48 business hours.